Refund Policy
Refund & Return Policy
Last updated: September 20, 2026
We want you to be happy with what you buy from DenStore. Because we sell instantly-delivered digital products, a digital membership and made-to-order physical products, our refund terms differ by product type — please read the section that applies to your order.
Physical Products
Return window: You may request a return within 14 days of the delivery date (not the order date).
Condition: Items must be unused, unworn, and in their original packaging.
How to start a return: Email us at business.den@outlook.com with your order number and reason for return. We'll confirm eligibility and provide return instructions.
Return shipping cost: If the return is due to our error (wrong or defective item), we cover return shipping. For all other returns, the customer is responsible for return shipping costs.
Restocking fee: We do not charge a restocking fee.
Refund method & timeline: Once we receive and inspect the returned item, refunds are issued to your original payment method within 5–7 business days.
Exchanges: If you'd like a different size or color instead of a refund, mention this when you contact us and we'll arrange it where stock allows.
Damaged, Defective, or Incorrect Physical Items
If your physical order arrives damaged, defective, or incorrect, email us a photo within 7 days of delivery. We will send a free replacement or a full refund, and you will not be charged for return shipping in this case.
Digital Products
All digital products (ebooks, templates, planners, AI prompt packs, and other downloadable files) are non-refundable. Because a digital file is delivered instantly and cannot be "returned" the way a physical item can, we do not offer refunds on digital purchases.
If your digital file is corrupted, incomplete, missing pages, or otherwise not as described, email us within 7 days of purchase and we will fix or replace it at no cost to you.
DenStore Membership (Subscription)
The DenStore Membership is a digital subscription billed monthly. All subscription charges are non-refundable, including charges for partially used or unused periods. If you have questions about your membership or want to stop future billing, email us at business.den@outlook.com.
Order Cancellations
Physical orders can be cancelled for a full refund any time before they enter production/fulfillment. Digital orders and membership charges cannot be refunded once purchased.
Contact Us
For any question about a return, refund, or exchange, email
us at business.den@outlook.com