Refund policy
Refund & Return Policy
Last updated: 10 August 2026
We want you to be happy with what you buy from DenStore. Because we sell both instantly-delivered digital products and made-to-order physical products, our refund terms differ by product type — please read the section that applies to your order.
Physical Products
Return window: You may request a return within 14 days of the delivery date (not the order date).
Condition: Items must be unused, unworn, and in their original packaging.
How to start a return: Email us at denbusinesses@zohomail.in with your order number and reason for return. We'll confirm eligibility and provide return instructions.
Return shipping cost: If the return is due to our error (wrong or defective item), we cover return shipping. For all other returns, the customer is responsible for return shipping costs.
Restocking fee: We do not charge a restocking fee.
Refund method & timeline: Once we receive and inspect the returned item, refunds are issued to your original payment method within 5–7 business days.
Exchanges: If you'd like a different size or color instead of a refund, mention this when you contact us and we'll arrange it where stock allows.
Damaged, Defective, or Incorrect Physical Items
If your physical order arrives damaged, defective, or incorrect, email us a photo within 7 days of delivery. We will send a free replacement or a full refund, and you will not be charged for return shipping in this case.
Digital Products
Digital products (ebooks, templates, planners, AI prompt packs, and other downloadable files) are non-refundable once the file has been downloaded or accessed, because a digital file cannot be "returned" the way a physical item can.
If your digital file is corrupted, incomplete, missing pages, or otherwise not as described, email us within 7 days of purchase and we will fix or replace it, or issue a refund, at no cost to you.
If you have not yet downloaded or accessed a digital purchase, you may request a full refund within 24 hours of purchase by contacting us.
Subscriptions
DenStore does not currently offer subscription-based products or recurring billing. All purchases are one-time transactions.
Order Cancellations
Physical orders can be cancelled for a full refund any time before they enter production/fulfillment. Digital orders can be cancelled for a full refund only if the file has not yet been downloaded.
Contact Us
For any question about a return, refund, or exchange, email
us at denbusinesses@zohomail.in.